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Android Device Troubleshooting

Android Troubleshooting

Here are some troubleshooting steps you can take if you are experiencing lag, freezing, or crashing issues. Follow these steps in order. 

 

1. Check for Android updates

  • Open your phone's Settings App.
  • Near the bottom, tap System > Advanced > System update.
    • Depending on your phone, you might need to tap About phone or About tablet > Software update.
  • You'll find your update status. Follow any steps on the screen.

2. Make sure the App is up to date

  1. Open the Google Play Store App.
  2. At the top right, tap the profile icon.
  3. Tap Manage apps & devices.
  4. Under "Updates available," choose to update all apps or a specific app.

3. Force stop the App

You can usually clear an app's cache and data through your phone's Settings app. In settings, locate your installed Apps > Locate Legendary: Game of Heroes > Force Stop App

4. Clear the App's cache & data

  • You can usually clear an app's cache and data through your phone's Settings app. In settings, locate your installed Apps > Locate Legendary: Game of Heroes > Tap on Storage > Tap Clear Cache and Clear Data. 
  • Temporarily free up space when you clear cached data. This is a short-term solution. Over time, cached data will build up again and should be cleared regularly.

5. Sync device with Google servers

  1. Open your phone's Settings app.
  2. Tap System > Date & Time.
  3. Turn off Automatic Time Zone and Automatic Date & Time.
  4. Change the date and time to be incorrect.
  5. Turn on Automatic Time Zone and Automatic Date & Time.

6. Uninstall and reinstall the App

Caution: Any data saved in this App will be erased; make sure your account is Google Play Connected.

  1. Open your phone's Settings app.
  2. Tap Apps > All apps.
  3. Tap the App.
  4. Tap Uninstall > OK.

 

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